Portfolio & Proof

Delivered Projects & Case Studies

Real project implementations breaking down the initial client problem, our engineering role, the delivered scope, and observable business outcomes.

Case Study · Business Automation

Automated Enquiry & Scheduling Engine

Delivered for a Perth trade and residential services business struggling to capture and schedule inbound customer inquiries during busy job hours.

Context: Perth services business receiving 30+ weekly enquiries via voicemail and disjointed email contacts.
Before: Over 10 hours per week lost to manual transcription, scheduling phone tag, and lost quotes due to delayed response times.
Our Role: Designed the mobile booking workflow, built API webhook integrations, and connected customer records directly to Google Calendar and CRM.
Delivered: • Interactive service selector with postcode validation
• Automated SMS and email confirmation to prospective clients
• Team dashboard showing upcoming quotes and booking statuses
• Exception handling alerting the business if an address requires custom review
Outcome: Initial customer response time reduced from 18+ hours to under 2 minutes. Admin workload cut by approximately 8 hours weekly.
Automated Booking Pipeline
1. Webhook receives form payload
2. Validates Perth metropolitan postcode
3. Creates draft calendar event with route buffer
4. Triggers instant customer confirmation SMS
Tech: Webhooks · Serverless API · CRM Sync
Case Study · Websites & eCommerce

Shopify Store Build & Real-Time POS Sync

Engineered for a boutique Western Australian retailer expanding from a physical storefront to an integrated digital sales channel.

Context: Established physical retail presence needing a fast, mobile-first store to sell locally and interstate.
Before: Previous online site had a 5+ second load time on 4G, frequent stock mismatches with the in-store till, and clunky checkout steps.
Our Role: Complete Shopify store build, custom theme styling, payment gateway configuration, and inventory sync setup.
Delivered: • Ultra-fast mobile-first Shopify theme optimized for Core Web Vitals
• 1-click checkout supporting Apple Pay, Google Pay, and Shop Pay
• Real-time stock synchronisation between physical POS and online orders
• Thorough staff training videos for catalog and order management
Outcome: Mobile page load time reduced to under 1.5 seconds; zero inventory discrepancies; smooth client administration.
Storefront Performance Benchmark
• Mobile Performance: 96 / 100
• First Contentful Paint: 0.9s
• Cumulative Layout Shift: 0.01
• Apple Pay / Google Pay Enabled
Platform: Shopify Liquid · POS Integration

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